Shipping & Returns

Free UK Delivery and Returns

No promo code is necessary with our free shipping option on all frames. This will automatically be applied on your order. Free shipping only applies to orders over £20.

Our standard free delivery time is 2-3 business days for UK Shipments.

See below for international shipping information.

We strive to get UK orders delivered to you within 5 working days. Due to Royal Mail strike action your delivery may be slightly delayed. As soon as it is dispatched from us, you’ll receive tracking so you can monitor its progress.

Please note, prescription orders take longer to process due to the lens creation and glazing process. For more information click below.

When will my order arrive?

UK orders arrive between 2-3 days. We ship 48hr tracked and all orders will receive a tracking email. Our daily shipping cut-off time is 3pm - any orders placed after this will be shipped the next day.

International delivery is generally 4-6 days via DHL, all orders will receive a tracking email.

Prescription orders:

Please note, prescription orders take longer to process due to the lens creation and glazing process. You will receive information about this when you place your order via email (please check your spam folder)

Do you ship internationally?

Yes, we ship internationally with DHL and can ship your order anywhere in the world (literally)

Can I track my order?

Yes, all orders receive a confirmation email plus a tracking email once your order is shipped.

These can sometimes land in spam folders, so please check these for us.

Can I amend my order if I made a mistake?

Yes. Drop our friendly team a message on

I need to return my Birds or can I exchange for another pair?

No problem, we have you covered. You can return anything within 30 days of the original purchase date to receive a full refund or exchange for another style. Items must be returned in unworn and re-saleable condition.

How do I return my Birds?

Simply head to our returns page for instructions and to download our returns form

There's a problem with my Birds, what shall I do?

Our team lovingly check and package each pair of frames before they leave the nest. However, if you find a fault and would like to exchange, please let us know and we'll send you a free returns label.

Are duties and taxes covered?

Each country has different rules for customs and import duties so we do not cover these as standard. You can use the tool below as a helpful guide

Import Calculator Tool

(our HS code is 9004.10.91)

Get in touch

If you need more answers, drop our friendly team a line...