UK orders arrive between 2-3 days. We ship 48hr tracked and all orders will receive a tracking email. Our daily shipping cut-off time is 3pm - any orders placed after this will be shipped the next day.

International delivery is generally 4-6 days via DHL, all orders will receive a tracking email.

Prescription orders:

Please note, prescription orders take longer to process due to the lens creation and glazing process. You will receive information about this when you place your order via email (please check your spam folder)

Yes, we ship internationally with DHL and can ship your order anywhere in the world (literally)

Yes, all orders receive a confirmation email plus a tracking email once your order is shipped.

These can sometimes land in spam folders, so please check these for us.

Yes. Drop our friendly team a message on hello@findyourbirds.com

No problem, we have you covered. You can return anything within 30 days of the original purchase date to receive a full refund or exchange for another style. Items must be returned in unworn and re-saleable condition.

Simply head to our returns page for instructions and to download our returns form

Our team lovingly check and package each pair of frames before they leave the nest. However, if you find a fault and would like to exchange, please let us know and we'll send you a free returns label.

Each country has different rules for customs and import duties so we do not cover these as standard. You can use the tool below as a helpful guide

Import Calculator Tool

(our HS code is 9004.10.91)