If you have questions, we have answers...

Order Information

When will my order arrive?

UK orders arrive between 2-4 days. We ship 48hr tracked and all orders will receive a tracking email.

International delivery is generally 4-6 days via DHL, all orders will receive a tracking email.

Can I amend my order if I made a mistake?

Yes. Drop our friendly team a message on hello@findyourbirds.com

I need to return my Birds or can I exchange for another pair?

No problem, we have you covered. You can return anything within 30 days of the original purchase date to receive a full refund or exchange for another style. Items must be returned in unworn and re-saleable condition.

How do I return my Birds?

Simply head to our returns page for instructions and to download our returns form

There's a problem with my Birds, what shall I do?

Our team lovingly check and package each pair of frames before they leave the nest. However, if you find a fault and would like to exchange, please let us know.
We'll send you a free returns label.

Looking after Your Birds

How do I look after frames?

Every pair of Birds can last a lifetime and more with the right care. Here are a few of our top tips to extending their life:

- Try and avoid wearing frames on the top of your head. Over time this will stretch your frames as the top of your head is wider than your temples.

- Our frames need a rest too, but always use the pouch and case for extra protection. Loose in pockets is a no no.

- Occasionally check that the hinge screws are not coming loose. All the movement can sometimes work them loose, simply give them a turn using a 1.5mm screwdriver.

How do I look after lenses?

Keeping your frames inside the soft pouch and case is the best way to protect your lenses.

- Use your micro-fibre cleaning cloth to clear aways dust and smudges.

- If your lenses need a more thorough clean, then a quick spritz of a lens cleaning solution will give you some extra oomph.

Lens Information

Do your lens offer 100% UVA protection?

100% yes. You can feel safe in the sun all day long as all our sun lenses offer 100% UVA protection (UVB400).

What kind of lenses do you use in your sunglasses?

We use high quality Columbian Resin lenses (CR39 ) for our sunglasses which are both durable and optically brilliant.

Are your sun lenses polarised?

The majority of our sunglasses have polarised lenses. This offers an even greater level of comfort and protection that keep your eyes safe from reflected light. Look for the polarised lens icon at the top of each product page.

What filter category are your sunglasses?

All of our sun lenses are rated as Category 3 sun lenses, giving a high level of protection from sunlight.

Are your lenses anti-scratch?

Yes, all our lenses are treated with an anti-scratch surface layer.

Materials & Sustainability

What are your frames made from?

We seek out or innovate the best sustainable materials for our frames, these have to be both durable and earth friendly. They include certified woods, bio-based acetate from Mazzucchelli and recycled aluminium.

All of our frame materials have exceptional properties. Here are just a few:

- Wood is beautifully tactile, organic and biodegrades naturally.
- Bio-acetate is hypoallergenic, made using cotton and wood pulp and without the use of oil based plasticisers.
- Aluminium is long-lasting and can be recycled forever.

What does B Corp Certification mean?

Certified B Corporations are rigorously verified to meet the highest standards of social and environmental impact, and balance purpose with profit.

They are third party verified and legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment.

For us it's a public statement that we are a force for good.

What are your cases made from?

We use real cork for our cases, which we source from Portugal. Cork is a naturally renewable material and is only harvested once every 9-14 years (depending on the type). Cork has been harvested in this way for thousands of years.

What is your packaging made from?

Our packaging is both recyclable and biodegradable.

Even our mailer bags are made from our very own innovated harmless water-soluble EcoWrap, so there’s no plastic to be found anywhere.

All card is sustainably sourced, carbon neutral and fully recyclable as certified by Enviro.

Are you Vegan Friendly?

Yes. None of our materials are derived from animals or exploit animals in any form. All Birds are considered vegan friendly and animal cruelty free.

Can you recycle frames?

Yes, we run a recycling scheme where we take back old frames in exchange for a discount of up to 40%.

Head to our Recycle Programme page to find out more.

Get in touch

If you need more answers, drop our friendly team a line...