GOT QUESTIONS? WE’VE GOT ANSWERS
If we’re missing an answer, please contact us using the contact form.
What are your lenses like?
What if I have a high prescription?
No problem. In most cases, we’ll be able to help you out.
We can produce prescription lenses with a sphere (SPH) up to -10.00 or +10.00 and a cylinder up to -6.00 or +6.00.
Prescriptions with powers higher than -4.00 or +4.00 can only be ordered if your PD is given (pupillary distance).
Do we do varifocals?
No Yes we do. Varifocal lenses allow you to see at any distance, because they have different sections for viewing close up and far away and everything in between.
In order to have varifocals fitted we will need to get some measurements whilst you are wearing the frames. (pupillary distance & ocular height). Using our Home Try-on kit we can send you all the details you need.
Varifocals come in many different types, to get an idea of pricing you can view the prescription flow on one of the product pages, or contact us at firstname.lastname@example.org with your prescription for a bespoke quote.
What if I don’t know my PD?
Your PD (pupilary distance), is simply the distance between your pupils. This measurement is always taken by your optician and helps place the focal point correctly in front of your eyes in custom lenses.
Before submitting your prescription details, you can ask your opticians to provide you with this measurement. Alternatively you can ask us to send you a downloadable PD ruler with instructions.
In general the PD for most adults is between 54mm-74mm.
The PD number must be know for more complex prescriptions and for prescriptions over +4.00 and -4.00.
For more information and guides on how to measure your PD please visit the How to find your Pupillary Distance and Ocular Height page
Can I get a rush service?
Yes of course. We can provide a 1 week rush service for an extra fee of £20
My new glasses don’t seem right. What should I do?
If you’ve worn glasses before, you’ll know it can take up to two weeks for your eyes to adjust to a new prescription. This is fairly normal. However if you think you are experiencing more than regular issues, please contact us straight away.
Do not continue to wear glasses that cause severe blurriness or discomfort.
How do I find the right frame for me?
What matters most is how you feel in your glasses.
The basic rules to follow:
• Your glasses should sit comfortably on your nose
• Your pupils should look through the middle of the lens
• The lenses shouldn’t be much wider than your face
Need more help? We’re always here to support and can offer recommendations on frames and lenses. Just send us a photo and we’ll help match you with the right Birds.