Return or Exchange
All you need to do is:
1. Print out and complete the returns form and send it to us along with your product.
2. The product must be returned unused in its original packaging.
*For a free returns label, please email your name and order number to firstname.lastname@example.org
Returns for refund are only valid if the sale was made through our website, within 14 days of purchase, and are still in their original unused condition.
Products not returned in the original condition may be subject to a re-stocking fee of up to 15% of the total amount of the original purchase price.
Free returns are valid for UK orders only.
Once we’ve received your package, it can take up to 30 days to process your return. If you have any questions regarding eligibility for a return, please contact us.
Items purchased from a retail shop must be returned to their place
of purchase for refunds, unless using our recycle service.