Return or Exchange
Need to return your Birds or want to try another pair?
No problem, we have you covered. You can return anything within 14 days of the original purchase date to receive a full refund or exchange for another style. Items must be returned in unworn and re-saleable condition.
All you need to do is:
1. Download and complete our returns form (please include with returned parcel)
2. Pack up any frames similar to how they arrived (unused and in original packaging).
3. Post them back to us at: Bird Eyewear, Hybrid House, Exeter, EX4 8DS
Items purchased from a retail shop must be returned to their place of purchase for refunds, unless using our recycle service.
(Free returns are valid for UK orders only).
Prescription lenses are non-refundable as these are created bespoke for each customer and cannot be reused.
Returns for refund are only valid if the sale was made through our website, within 14 days of purchase, and are still in their original unused condition.
Return form must accompany any returned products. Failure to do so may result in returns not being accepted.
Products not returned in the original condition may be subject to a re-stocking fee of up to 15% of the total amount of the original purchase price.
Once we’ve received your package, it can take up to 30 days to process your return. If you have any questions regarding eligibility for a return, please contact us.